Terms & Conditions

Welcome to Velera Furniture. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. General
These Terms apply to all purchases made on our website. We reserve the right to update them at any time. Continued use of the website indicates acceptance of the updated terms.

2. Products & Pricing
All prices are in GBP (£) and include VAT unless stated otherwise.

While we make every effort to display accurate information, errors in product descriptions or pricing may occur.

Product colours and finishes may vary slightly due to screen settings.

3. Orders & Payment
Orders are subject to availability and acceptance.

Payments are processed securely through approved payment gateways.

We reserve the right to cancel any order due to pricing errors or suspected fraud.

4. Delivery
We offer free standard delivery across the UK mainland.

Estimated delivery time is 7–14 working days, depending on location and product type.

Delays may occur during peak seasons or due to supplier issues — we’ll notify you if this happens.

5. Returns & Refunds
Returns are accepted within 14 days of delivery on unused, non-customised items.

Custom or made-to-order items are non-refundable unless faulty.

To initiate a return, please contact our customer support team.

6. Warranty
All our products come with a 12-month manufacturer’s warranty against structural defects. Damage caused by misuse, accidental damage, or normal wear and tear is not covered.

7. Limitation of Liability
Velera Furniture will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Disputes will be handled by UK courts.

9. Contact
For any questions regarding your order or these terms, contact us at:
Velera Furniture
Email: contact@velerafurniture.co.uk
Whatsapp : ‪+44 7428 955603